How easy is it to get started?
Getting started with DeltAlert® is simple.
- A member of our support or sales staff will provide you with a short checklist of information we will need to create your account.
- We will create your account and upload your contact databases.
- Once your account has been created and your contacts have been imported, a member of our staff can train your personnel either on site or remotely.
- We will provide you with an online help guide, and our support staff are available 24-7 should you need any further assistance.
What kind of equipment do I need to use your service?
DeltAlert® is 100% web-based, requiring nothing more than an active connection to the Internet and a current web browser. You do not need to buy any special equipment, have any phone lines installed, or install any special software or applications. Our team will train your administrators on how to use the system, provide you with a detailed user guide for reference, and import your current database into the DeltAlert® system. This streamlined process minimizes setup time, so that your organization can begin using the service in a matter of hours.
What if my computer is down or I don’t have Internet access?
If your computer is down and you don’t have Internet access, messages can still be sent by contacting our support number and having one of our support staff generate the alert for you.
Can citizens add their own emergency contact information to the system?
Yes, DeltAlert® provides an optional public opt-in portal that allows citizens to add their contact information. Citizens can add their phone numbers, email addresses, and other pertinent information.
Can I use my existing contact list?
DeltAlert® has a universal import wizard that can import CSV files. Almost any system can export information in CSV format, including: relational databases, Microsoft® Excel, Access, and Outlook, other personal information management (PIM) databases, as well as enterprise contact managers.
Does DeltAlert® provide updates and support?
DeltAlert® handles all updates and support internally. Since it is a web-based application, DeltAlert® staff can deploy updates and new features without affecting the system's availability. You never have to install new software or purchase new equipment. Additionally, our support representatives are available to answer any questions that you may have about new changes.
Who do I contact for more information about DeltAlert®?
Our dedicated sales team is ready to provide you with additional information. Fully trained on how the system works in a variety of scenarios, team members can answer questions specific to your needs. Please call 866-747-9662 for more information, or email us at dasales@deltalert.com